Time: 3hrs 17mins

(Replay Available)

How to communicate professionally in challenging situations in your home care business?

Have you experienced difficult situations in your home care agency and didn't know how to handle them? 

Have you ever had a caregiver complete tasks that aren't in the care plan because a client's family member gave her instructions? 

* Client/family telling caregiver what to do 

* Client not paying on-time 

* Clients that consistency call your office 

* Educating clients on your policies & procedures